Ops console

Guardrails and control-plane view for SLA automation, owner balancing, exception lifecycle, and collaboration signals.

SLA automation controls

Run now or dry run the escalation workflow without waiting for cron.

After automation runs, clear or assign items in Workbench (overdue ETAs) and Command center, then use Shipment 360 → Alerts / Exceptions to acknowledge, resolve, and close with audit trail.

SLA backlog

Alerts: 3354 · Exceptions: 307

7d stale: 1522 alerts / 307 exceptions

Route ETA intelligence

On-time: 70.7% · Delayed: 29.3%

Compared shipments: 1500

Collaboration

Mention alerts open: 0

Shared notes 7d: 0

Owner capacity balancing

Threshold 12 open items · overloaded 1 · underloaded 0

Buyer User: 3661 (3354 alerts / 307 exceptions)
Approver User: 0 (0 alerts / 0 exceptions)
Supplier Portal User: 0 (0 alerts / 0 exceptions)
Customer Portal User: 0 (0 alerts / 0 exceptions)
Superuser: 0 (0 alerts / 0 exceptions)

Exception lifecycle taxonomy

TRANSIT_DELAY: 307

Automation rules engine (lite)

SLA breach -> follow-up alert + internal note
@mention in note -> COLLAB_MENTION alert
Daily cron escalation sweep

SLA sweep telemetry

0 sweep run(s) in the last 24 hours (each Run now / dry run writes one audit). 1 sweep run(s) in the last 7 days.

1832 per-item SLA follow-ups in 7 days (internal note + SLA_ESCALATION alert). Dry runs count as sweeps but not here; dedupe can also skip new follow-ups.

Recent run history

Latest 20 audit rows (any age). Compare to the 24h / 7d counters above—older rows do not affect the 24h count.

4/24/2026, 2:44:20 PM · Superuser · sla_escalation
4/23/2026, 8:05:25 PM · Buyer User · sla_escalation
4/22/2026, 12:45:17 PM · Buyer User · sla_escalation
4/21/2026, 1:20:50 AM · Superuser · ops_run_sla_escalation
4/21/2026, 1:20:50 AM · Superuser · sla_escalation
4/21/2026, 1:20:50 AM · Superuser · sla_escalation
4/21/2026, 1:20:50 AM · Superuser · sla_escalation
4/21/2026, 1:20:50 AM · Superuser · sla_escalation
4/21/2026, 1:20:50 AM · Superuser · sla_escalation
4/21/2026, 1:20:50 AM · Superuser · sla_escalation
4/21/2026, 1:20:50 AM · Superuser · sla_escalation
4/21/2026, 1:20:50 AM · Superuser · sla_escalation
4/21/2026, 1:20:50 AM · Superuser · sla_escalation
4/21/2026, 1:20:50 AM · Superuser · sla_escalation
4/21/2026, 1:20:50 AM · Superuser · sla_escalation
4/21/2026, 1:20:49 AM · Superuser · sla_escalation
4/21/2026, 1:20:49 AM · Superuser · sla_escalation
4/21/2026, 1:20:49 AM · Superuser · sla_escalation
4/21/2026, 1:20:49 AM · Superuser · sla_escalation
4/21/2026, 1:20:49 AM · Superuser · sla_escalation

Ops snapshot JSON

{
  "generatedAt": "2026-04-25T12:12:11.147Z",
  "isCustomerView": false,
  "slaOps": {
    "backlogAlerts": 3354,
    "backlogExceptions": 307,
    "staleBacklogAlerts": 1522,
    "staleBacklogExceptions": 307,
    "escalationRuns24h": 0,
    "escalationSweepRuns7d": 1,
    "escalationActions7d": 1832
  },
  "ownerBalancing": {
    "overloadedOwners": 1,
    "underloadedOwners": 0,
    "suggestedCapacityThreshold": 12,
    "topOwners": [
      {
        "id": "cmnpwck7w0001t8c96qjjbx20",
        "name": "Buyer User",
        "openAlerts": 3354,
        "openExceptions": 307,
        "total": 3661
      },
      {
        "id": "cmnpwck7w0002t8c935empg9l",
        "name": "Approver User",
        "openAlerts": 0,
        "openExceptions": 0,
        "total": 0
      },
      {
        "id": "cmnr3j5hu0003anjpjxqdwzjw",
        "name": "Supplier Portal User",
        "openAlerts": 0,
        "openExceptions": 0,
        "total": 0
      },
      {
        "id": "cmnwqga1v0016b3morzmz4u14",
        "name": "Customer Portal User",
        "openAlerts": 0,
        "openExceptions": 0,
        "total": 0
      },
      {
        "id": "cmo2w6kpn000780c969pturd4",
        "name": "Superuser",
        "openAlerts": 0,
        "openExceptions": 0,
        "total": 0
      }
    ]
  },
  "exceptionLifecycle": {
    "openByType": [
      {
        "type": "TRANSIT_DELAY",
        "count": 307
      }
    ]
  },
  "routeEta": {
    "deliveredCompared": 1500,
    "onTimePct": 70.7,
    "delayedPct": 29.3,
    "onTimeCount": 1060,
    "delayedCount": 440
  },
  "collaboration": {
    "mentionAlertsOpen": 0,
    "sharedNotes7d": 0
  },
  "customerPack": {
    "restrictedView": false,
    "sharedNotes7d": 0
  },
  "automationRules": {
    "activeRules": [
      "SLA breach -> follow-up alert + internal note",
      "@mention in note -> COLLAB_MENTION alert",
      "Daily cron escalation sweep"
    ]
  },
  "opsConsole": {
    "recentRuns": [
      {
        "id": "cmod0uban000204l430u5hmd4",
        "action": "sla_escalation",
        "actorName": "Superuser",
        "createdAt": "2026-04-24T14:44:20.783Z"
      },
      {
        "id": "cmobwvdp1001a04jvehw0d9cj",
        "action": "sla_escalation",
        "actorName": "Buyer User",
        "createdAt": "2026-04-23T20:05:25.909Z"
      },
      {
        "id": "cmoa1pifa000204l5gpamyot2",
        "action": "sla_escalation",
        "actorName": "Buyer User",
        "createdAt": "2026-04-22T12:45:17.830Z"
      },
      {
        "id": "cmo7xtfqe048f04l2gfx8qxd6",
        "action": "ops_run_sla_escalation",
        "actorName": "Superuser",
        "createdAt": "2026-04-21T01:20:50.150Z"
      },
      {
        "id": "cmo7xtfqb048e04l2m8v4heoe",
        "action": "sla_escalation",
        "actorName": "Superuser",
        "createdAt": "2026-04-21T01:20:50.147Z"
      },
      {
        "id": "cmo7xtfpu048b04l22ko0kn22",
        "action": "sla_escalation",
        "actorName": "Superuser",
        "createdAt": "2026-04-21T01:20:50.130Z"
      },
      {
        "id": "cmo7xtfpf048804l2otq9fh3w",
        "action": "sla_escalation",
        "actorName": "Superuser",
        "createdAt": "2026-04-21T01:20:50.115Z"
      },
      {
        "id": "cmo7xtfoy048504l278sn0kdp",
        "action": "sla_escalation",
        "actorName": "Superuser",
        "createdAt": "2026-04-21T01:20:50.098Z"
      },
      {
        "id": "cmo7xtfok048204l2fn28ua6y",
        "action": "sla_escalation",
        "actorName": "Superuser",
        "createdAt": "2026-04-21T01:20:50.084Z"
      },
      {
        "id": "cmo7xtfo7047z04l2j4te46a2",
        "action": "sla_escalation",
        "actorName": "Superuser",
        "createdAt": "2026-04-21T01:20:50.071Z"
      },
      {
        "id": "cmo7xtfns047w04l2fth7h5ku",
        "action": "sla_escalation",
        "actorName": "Superuser",
        "createdAt": "2026-04-21T01:20:50.056Z"
      },
      {
        "id": "cmo7xtfnd047t04l2mfqxozsg",
        "action": "sla_escalation",
        "actorName": "Superuser",
        "createdAt": "2026-04-21T01:20:50.041Z"
      },
      {
        "id": "cmo7xtfn0047q04l2gvyrh3zp",
        "action": "sla_escalation",
        "actorName": "Superuser",
        "createdAt": "2026-04-21T01:20:50.028Z"
      },
      {
        "id": "cmo7xtfmm047n04l2spwh2ipq",
        "action": "sla_escalation",
        "actorName": "Superuser",
        "createdAt": "2026-04-21T01:20:50.014Z"
      },
      {
        "id": "cmo7xtfm8047k04l2keif3e2j",
        "action": "sla_escalation",
        "actorName": "Superuser",
        "createdAt": "2026-04-21T01:20:50.000Z"
      },
      {
        "id": "cmo7xtflv047h04l2n4k6m17l",
        "action": "sla_escalation",
        "actorName": "Superuser",
        "createdAt": "2026-04-21T01:20:49.987Z"
      },
      {
        "id": "cmo7xtflg047e04l2yv9elmtz",
        "action": "sla_escalation",
        "actorName": "Superuser",
        "createdAt": "2026-04-21T01:20:49.972Z"
      },
      {
        "id": "cmo7xtfl2047b04l2y1u35qwa",
        "action": "sla_escalation",
        "actorName": "Superuser",
        "createdAt": "2026-04-21T01:20:49.958Z"
      },
      {
        "id": "cmo7xtfkp047804l2aot53ygq",
        "action": "sla_escalation",
        "actorName": "Superuser",
        "createdAt": "2026-04-21T01:20:49.945Z"
      },
      {
        "id": "cmo7xtfkb047504l2gyfzb9p4",
        "action": "sla_escalation",
        "actorName": "Superuser",
        "createdAt": "2026-04-21T01:20:49.931Z"
      }
    ]
  }
}